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Customer Involvement Program

Please help us to create better products!

Join the Customer Involvement Program (CIP) and help us create products that better meet your needs! The printer usage data that we automatically collect and send over the Internet will help us to determine how you use your printer and which product features are the most important to you, and to calculate aggregate usage statistics. It may also be used to determine eligibility for certain usage-based reward programs. All data are collected and used in accordance with the CIP Privacy Information. There are no mandatory surveys or follow-up emails. No personal contact information is collected. You can stop participating at any time.


Yes, I want to participate (send anonymous data only)

Also send my printer's serial number (this may allow us to provide you with better product service and support, and is required to determine eligibility for certain usage-based reward programs)

CIP Privacy Information

HP respects your privacy and is committed to protecting it. HP provides this privacy information to inform you that, with your permission, the Customer Involvement Program (CIP) enables your product to send configuration and usage information periodically to HP over the Internet. Information sent to HP is used to improve products and services, and to calculate aggregate usage statistics. It may also be used to determine eligibility for certain usage-based reward programs.

HP collects your printer's status and usage data, and other print-specific data. These data may be shared with other HP entities, possibly overseas, to enable the Customer Involvement Program. The list below specifies the type of information that the Customer Involvement Program will collect:

  • Product name
  • Product number
  • Serial number (only if enabled)
  • Firmware version
  • Quantity of ink used
  • Quantity of media (paper) used
  • Printer status
  • Event log (a list of printer errors)
  • Accounting information for most recent prints (print size, print quality, printing time, etc.)

HP will maintain the privacy of any data collected, in accordance with the HP Privacy Statement (http://www.hp.com/go/privacy) and the Personal Rights Notice (http://welcome.hp.com/country/privacy/privacynotice) where applicable. HP will take reasonable precautions in dealing with the printer status and usage data collected.


You must click "Apply" for any changes to be recorded